Messengers are the Future: Today, the popularity of Instant messengers (IM) like WhatsApp,
Telegram etc. is un-questionable. IM communication is not restricted only to personal chats any
more. Consumers are reaching out to businesses too, using messengers. After all, it’s so
convenient instead of downloading & using the business app! As communication is shifting
from traditional e-mail/SMS to next generation messengers, being available on WhatsApp or
other popular messengers is no more optional.
Managing IM data is a pain: its good news for companies that IM are helping more people to
connect to business. Communication ranges from basic queries, complaints to even ordering
services & products! However, as more and more customers are trying to contact on
messengers, businesses face issue of how to manage data. Most of the IM including WhatsApp
are not designed for business communication yet. They don’t even save history of
communication beyond certain limit. But, the growing popularity of messengers like WhatsApp,
forces companies to remain connected on WhatsApp and dedicated human resources to
manage the data.
Not Anymore. There are solutions available now, which help integrating IM to your business
solutions seamlessly. E.g. BagAChat, which provides business solutions on messengers like
WhatsApp/Hike, helps backup the messages from customers real-time on cloud. Once the
messages are saved securely, various business actions can be taken on those messages, from
the web-dashboard. e.g.:
Convert messages to service tickets to be worked on my multiple agents from any
device
Manage customer information, downloading messages & contacts in excel
Searching & filtering data using multiple search parameters.
Viewing Analytical trends helping understand customer behavior & support quality.
Companies Look for IM integration: Many companies have their own customer service
solutions like CRM, App, website etc. They don’t want to maintain data in two different
systems: one for Instant messengers & other for all other types of communication channels.
They like to integrate messengers like WhatsApp to their existing software.
IM Integration with Business Software: BagAChat helps here too. It provides Message Forward
to company software. The messages coming on WhatsApp get forwarded to the company
software, along with the sender’s contact number. Also, for adding this connectivity, companies
don’t need any software development in most of the case. If your software supports REST API,
then BagAChat provides a setting – which helps integrate messengers to your software, merely
by configuration!
This is so convenient, as it saves companies to spend months in developing, testing and putting
the API connectivity in production. Companies can go live with messenger connectivity in few
hours!
Get on Messengers with Customers: As messengers like WhatsApp have made life of consumers
very easy to talk to business, similarly solutions like BagAChat have made the life of business
team convenient coping up with this migration from email to Instant Messengers.
#Contact Information
Email info@bagachat.com
Founders: Anand Desai (anand@bagachat.com) Ujwal Joshi (ujwal@bagachat.com ).
www.bagachat.com
